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Choice Based Lettings Adviser

  • Location

    Ellesmere Port

  • Sector:

    Housing Benefits & Planning

  • Job type:

    Temporary

  • Salary:

    £10.21 - £12.71 per hour + (PAYE or Umbrella Company)

  • Job ref:

    5169898_1619003036

  • Published:

    22 days ago

  • Start date:

    11-05-2021

  • Expiry date:

    21-05-2021

A 1 Month+ opportunity has arisen for an Choice Based Lettings Adviser within the local authorities in Ellesmere Port.


Job Purpose

The job-holder will assist in the management and maintenance of the Housing Register, providing advice and assistance to customers in housing need. To accurately assess and process applications for social housing in line with agreed Housing Allocations Policy and procedures and to provide an effective nominations process to other Registered Providers in the Borough. To provide a pro-active service to individual customers requiring one to one support in relation to West Cheshire Homes applications or bidding activity and to answer enquiries relating to West Cheshire Homes/Housing Allocations policy and individual applications from customers, partners and wider stakeholders.

Principal Responsibilities

  • Act as the first point of contact for advice, assistance and support and to provide an efficient, friendly and responsive service to all customer and stakeholder enquiries either in person, by telephone, home visit, email or in writing
  • Assess and process Housing Register applications (new and change of circumstances) and undertake verification checks in accordance with the West Cheshire Homes framework ensuring all applications are processed within agreed targets. Contacting applicants as required verifying the information provided or request further information.
  • To identify applicants who should be excluded as a result of Anti Social Behaviour and debt in line with the agreed policy and to provide the supporting information to the Team Leader to make a decision.
  • To receive expressions of bidding interest from customers and input these accurately and timely on the CBL system
  • To receive telephone applications and to input applications for vulnerable customers who cannot access the online application form.

Rate of pay

PAYE: £10.21

Umbrella: £12.71

To apply please send your CV or email for more information.

Hours of work are 09:00am -5:00pm, Monday - Friday.

121 Jobs is acting as an Employment Business in relation to this vacancy.