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Case Officer

  • Location

    Barnstaple, Devon

  • Sector:

    Housing Benefits & Planning

  • Job type:


  • Salary:

    £9.16 - £9.62 per annum

  • Job ref:


  • Published:

    3 months ago

  • Duration:

    3 Months

  • Start date:


  • Expiry date:


Our client is seeking a Case Officer on an initial 3 month contract with the possibility of an extension.

Working Hours:

37 Hours per week

Monday - Friday

Pay Rate:

£9.16 p/h

Job Purpose:

  • To support the efficient delivery of licences, registrations and permits.
  • To support the regulation of licences, registrations and permits.

Duties and Responsibilities:

  • Under supervision process and determine licensing, registration, and permit applications where no representations from responsible authorities or other persons have been received.
  • Under supervision to review applications to ensure they have been correctly made and liaise with applicants, colleagues or their advocates, giving help and advise if they are not.
  • To act as a point of contact for the Customer Services Centre on licensing queries.
  • To liaise with applicants, responsible authorities, Government agencies (such as the Police), to verify the accuracy of applications and to support enforcement interventions.
  • Deliver a broad range of administration functions, e.g. photocopying, scanning, data collection, filing.
  • Cover/support the work of other licensing officers, when they are absent or at times of high demand.

Skills and Experience:

  • Minimum of 4 GCSEs at grade C or above (2 of which are English and Maths).
  • Competent in the use of IT to support the administration of documents, spreadsheets, licences, permits and registrations.
  • Manage customer interactions sensitively and promptly.
  • Experience of relating to people and providing excellent customer service.
  • Competent in the full range of administrative duties.
  • Able to work independently, in teams and support your colleagues.
  • Under supervision process and determine applications; ensuring statutory timescales are adhered. This will involve verifying the accuracy of the information supplied.
  • Refer to a senior officer where appropriate - enquiries, applications, licenses for possible investigation, refusal and enforcement.
  • Work effectively across NDC service and organisational boundaries.
  • Determine routine applications without the need to seek advice.
  • Ensure legislative timescales are met to avoid complaints/legal challenges.
  • Under supervision provide advice to members of the public including enquiries and the completion of applications
  • Share knowledge and personal and sensitive information with others, in accordance with NDC policies and relevant legal requirements.
  • Prioritise work effectively, to enable efficient use of your own and others time, and ensure that critical deadlines are met.
  • Help deliver high quality, efficient service.

For this role you will need the following:

- you are eligible to work in the UK.

- 2 Written references.

- A suitable NI Number.

121 Jobs is acting as an Employment Business in relation to this vacancy.