A 3 month opportunity for a Case Manager has arisen within South Hams District Council

Main Purpose

To deliver a range of significant council processes and administration efficiently and effectively, providing a fast, high quality and continuously improving service for customers

Key Tasks

Work as part of a multi-skilled case management and administration team to deliver a range of significant council processes efficiently and effectively, providing a fast, high quality and continuously improving service for customers
Manage customer interactions promptly and effectively, establishing the nature of the enquiry and then taking action or referring to another team
Work collaboratively with colleagues to improve customer service e.g. highlight opportunities for empowering customers further, participate in multi departmental project teams
Process a range of applications, cases and reports/complaints, and associated activity e.g. site visits, enforcement - referring queries to the Specialist team when required
Deliver a broad range of administrative activities e.g. consultation processing and analysis, purchasing and procurement administration, data collation, system/ data maintenance

Working Hours:

The role is fully remote, however may require travel to the head office office in Totnes to collect IT equipment.

Monday - Friday

09:00 - 17:00

Rate of Pay:

PAYE: £10.41

Umbrella Company: £13.10

To apply please send your CV or email for more information.

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