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Case Manager

  • Location

    Totnes

  • Sector:

    Admin & Clerical

  • Job type:

    Temporary

  • Salary:

    £10.41 - £13.10 per hour + (PAYE or Umbrella Company)

  • Job ref:

    5159462_1611915871

  • Published:

    27 days ago

  • Expiry date:

    28-02-2021

A 3 month opportunity for a Case Manager has arisen within South Hams District Council

Main Purpose

To deliver a range of significant council processes and administration efficiently and effectively, providing a fast, high quality and continuously improving service for customers

Key Tasks

  • Work as part of a multi-skilled case management and administration team to deliver a range of significant council processes efficiently and effectively, providing a fast, high quality and continuously improving service for customers
  • Manage customer interactions promptly and effectively, establishing the nature of the enquiry and then taking action or referring to another team
  • Work collaboratively with colleagues to improve customer service e.g. highlight opportunities for empowering customers further, participate in multi departmental project teams
  • Process a range of applications, cases and reports/complaints, and associated activity e.g. site visits, enforcement - referring queries to the Specialist team when required
  • Deliver a broad range of administrative activities e.g. consultation processing and analysis, purchasing and procurement administration, data collation, system/ data maintenance

Working Hours:

The role is fully remote, however may require travel to the head office office in Totnes to collect IT equipment.

Monday - Friday

09:00 - 17:00

Rate of Pay:

PAYE: £10.41

Umbrella Company: £13.10

To apply please send your CV or email for more information.

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