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Case Manager

  • Location


  • Sector:

    Admin & Clerical

  • Job type:


  • Salary:

    £10.00 - £12.00 per hour

  • Job ref:


  • Published:

    13 days ago

  • Duration:

    3 Months

  • Start date:


  • Expiry date:



To deliver a range of significant council processes and administration efficiently and effectively, providing a fast, high quality and continuously improving service for customers. At Level 8 - good, but developing knowledge of council wide services, adherence to readily understood rules and procedures At Level 7 - good practical knowledge of more involved tasks across a range of disciplines or better practical knowledge of more involved tasks in one specialist area, some choices based on the policy framework At Level 6 - deeper understanding of council wide services or specific expertise in specialist area or working knowledge, able to apply some discretion within policy guidelines.

Key Attributes:

1. Work as part of a multi-skilled case management and administration team to deliver a range of significant council processes efficiently and effectively, providing a fast, high quality and continuously improving service for customers

2. Manage customer interactions promptly and effectively, establishing the nature of the enquiry and then taking action or referring to another team

3. Work collaboratively with colleagues to improve customer service e.g. highlight opportunities for empowering customers further, participate in multi departmental project teams

4. Process a range of applications, cases and reports/complaints, and associated activity e.g. site visits, enforcement - referring queries to the Specialist team when required

5. Deliver a broad range of administrative activities e.g. consultation processing and analysis, purchasing and procurement administration, data collation, system/ data maintenance


Undertake other duties as may be reasonably required

Promote equality of opportunity in service delivery in all aspects of the role in line with corporate policies, training and procedures

Promote a culture that is supportive of the Councils' purpose, aims and values and take all reasonable steps to maintain good employee relations

Staff are encouraged to participate fully in promoting a safety culture to protect the safety and health of themselves, colleagues and other people affected by the Councils' activities Safeguarding Children and Adults at Risk The Council has a Safeguarding Policy, which outlines its responsibilities and the responsibilities of its employees. All employees need to be aware of this Policy and comply with the contents.

This job description sets out the duties of the post at the time it was drawn up. Such details may vary from time to time without changing the general character of the duties or the level of responsibility involved.

121 Jobs is acting as an Employment Business in relation to this vacancy.