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Business Service Assistant

  • Location

    Ilkeston, Derbyshire

  • Sector:

    Admin & Clerical

  • Job type:

    Contracts

  • Salary:

    £7.70 - £8.09 per hour

  • Job ref:

    19-00472 / 5109792_1567439115

  • Published:

    13 days ago

  • Duration:

    4 Months

  • Start date:

    19-09-2009

  • Expiry date:

    02-10-2019

We have an exciting opportunity for an Business Service Assistant to join our clients offices based in Ikeston on a temporary contract basis for 4 months with the possibility of an extension.

As the Business Service Assistant, your main duties will include:

  • May be recognised as the main point of contact for a senior member of staff acting as a filter for issues/problems and aiming to resolve at least the routine problems in person in order to provide effective support and problem resolution, recommending alternative sources/courses of action if unable to assist.
  • May be a senior within a team delivering a specialised process, system or procedure.
  • Monitor or process financial or budgetary information.
  • Uses own, in depth knowledge of the area to provide clear information and guidance to service users/external contracts with regard to the specific procedures and methods of the department and advise on process/ next steps.
  • Liaison, communication and relationship building with service users other departments and external contracts on a regular basis to support/represent departmental or service activities.
  • Co-ordinate and manage the work of subordinates in the same area of work (where appropriate).

To be successful for this Business Service Assistant post you will need to have:

  • Significant experience demonstrating development through involvement in a series of relevant work roles.
  • Some experience, supervisory and training for employees.
  • Comprehensive knowledge and experience of relevant process or procedure, specialised equipment or software systems.
  • Proven initiative and judgement to resolve day-to-day problems independently.
  • Clear understanding of standards and regulations set for the output of the role.
  • Working knowledge of other areas of the authority relevant to the service.
  • Proven written and verbal communication skills.

Start Date: 09/09/19

Working Hours: 37 Hours per week, Monday - Friday.

Pay Rate: £7.70 p/h

121 Jobs is acting as an Employment Business in relation to this vacancy.