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Benefits Customer Services Officer

  • Location


  • Sector:

    Housing Benefits & Planning

  • Job type:


  • Salary:

    Up to £18.25 per hour + Excellent Benefits

  • Job ref:


  • Published:

    5 days ago

  • Duration:

    3 months +

  • Start date:


  • Expiry date:


Our Client is currently looking for an experienced benefit officer to work for our local council,

the applicant must have the below to qualify for this position,

Job Purpose:

Process claims for Housing Benefit and Council Tax Support both accurately and quickly so that agreed targets are met.

Ensuring that claims and changes are processed as per the targets set

Pended and suspended cases are dealt with required timescales

Maintain an up to date knowledge of procedures, regulations and systems and provide an awareness of other welfare benefits such as Universal Credit where appropriate.

Consider and make recommendations on back dating benefit claims.

Maintain a high level of customer care in all operations.

What we are looking for:-

  • An experienced candidate to work in a customer-facing role
  • Experience of working within a benefits environment and knowledge / awareness of Housing Benefit legislation (at least 2 years experience of processing benefit claims)
    Familiar with Microsoft systems (Word/Excel/Outlook)
  • Use of Advantage Revenues and Benefits Systems would be essential
  • Use of Information@Work DIP system (or any DIP system) would be an advantage but not essential

Hours of work are 9am till 5.15pm, 37 hours per week, Monday to Friday.

To apply please send your CV or email for more information.

121 Jobs is acting as an Employment Business in relation to this vacancy.