Up to £22.69 per hour + Excellent Benefits
13 days ago
6 months +
A 6 months+ opportunity for a Benefits Assessment Officer has arisen with the local authorities in Wembley.
You will be need to have skills and knowledge in processing Housing Benefit and Council Tax Support, inclusive of New Claims, Change in Circumstances along with DHPs, Resident Social Funds, Reconsiderations, Appeals, Complaints, UC stop Award Notices.
Knowledge of providing a customer focussed advice, information, enquiry, transactions and complaints handling.
Excellent knowledge of Standard Microsoft software packages: Office, Outlook, Excel and Word packages.
Excellent decision making skills and an ability to analyse problems to find solutions at the first point of contact.
Ability to effectively interpret a range of different legislation, guidance and policy and clearly explain the information to customers verbally or in writing.
Ability to take responsibility for own workload and decisions
The ability to work on complex casework, including areas of legislation which require the application of discretion or judgement.
The ability to handle and respond to complaints and appeals, and other areas requiring discretion or judgement.
To be able to deal sympathetically with distressed, agitated, confused or irate.
Hours of work are 9am till 5pm, 36 hours per week, Monday to Friday.
To apply please send your CV or email for more information.
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