£20.84 - £21.88 per annum
about 1 month ago
Our client is seeking a Assessment Officer on an initial 2 month contract with the possibility of an extension.
37 Hours per week
Monday - Friday
To be responsible to the Benefits Team Leader for the effective and efficient discharge of all duties in connection with the assessment of Housing Benefit and Council Tax Benefit.
Duties and Responsibilities:
To have a sound knowledge of Housing Benefit and Council Tax Benefit Regulations, together with their associated computer systems (i world), plus a good basic understanding of Council Tax Legislation.
To ensure the correct usage of computer systems, to input, verify and obtain information on all matters relating to the assessment of Housing Benefit and Council Tax Benefit.
To ensure that all claims for Housing Benefit and Council Tax Benefit are processed accurately and within the targeted timescales by correctly calculating income and rent details and inputting the personal details of claimants onto the computer system.
To amend, cancel and suspend benefit claims effectively, to avoid underpayment/over payment of Housing and Council Tax Benefit.
Within the Housing and Council Tax Benefit regulations and in accordance with the Council's policy guidelines, to recover overpaid benefit.
Where necessary, to refer rents to the Rent Officer Service and input the results onto the computer system.
To use the computer system reports to ensure that Housing and Council Tax Benefit has been correctly assessed and paid to the claimant by cheque or credited to their rent/or Council Tax account.
To ensure that members of the public are dealt with in an effective and efficient manner, by telephone, correspondence, at the reception counter or by visit to their home, in all matters relating to their benefit claim.
To liaise with the Housing Department, Housing Societies, DWP and the Benefits Agency, in order to facilitate the quick and accurate assessment of Housing Benefit and/or Council Tax Benefit.
To provide support, guidance and specialist advice to the Customer Services Centre on all aspects of Housing & Council Tax Benefits.
To refer any suspicions of internal or external fraud or abuse of the Benefit system and/or Council Tax system to the Fraud Prevention Team.
To ensure that all information relating to Benefit's claimants remains confidential and not disclosed to any unauthorised person/s, paying particular attention to the Data Protection Act.
Skills and Experience:
- Office Environment.
- Dealing with members of the public.
- Work without close supervision.
- Letter writing, telephone & listening skills.
- Ability to manage own workload.
- Computer literate.
- Ability to absorb information quickly and make decisions.
- In-depth knowledge of Housing & Council Tax Benefit legislation and regulations.
- Ability to work within new and existing policies and procedures.
- Knowledge of Local Government Revenues & Benefits ( Council Tax and/or Benefits.
- Maths & English GCSE (A-C) or equivalent.
For this role you will need the following:
- You are eligible to work in the UK.
- You have a Basic DBS.
- 3 Years written referencing.
121 Jobs is acting as an Employment Business in relation to this vacancy.