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  • Sector:

    Admin & Clerical

  • Job type:


  • Salary:

    £10.92 - £18.57 per hour

  • Job ref:


  • Published:

    about 1 year ago

  • Duration:

    3 Months +

  • Start date:


  • Expiry date:


We have an exciting opportunity for an Administrative Officer to join our clinets office based in Oxford on a temporary contract basis for 3 months with the possibility of an extension.

Main Duties will include:

  • Act as a first point of contact for the service, including enquiries which may be emotive, distressing and complex in nature; assessing the nature and urgency of the call and responding or referring to senior officers (e.g. Duty Officers, managers) as appropriate
  • Process and respond promptly to incoming communications (post, telephone, fax, email, face to face), accurate message taking, copying and distributing information as necessary
  • Look up information to answer complex queries, including requests for statistical information from internal and external customers. This could involve using the internet/intranet as well as internal systems.
  • Produce a range of documents including letters/emails and presentations to a good standard by the required deadline
  • Collect, process and input data into the County Council's information management systems and databases (e.g. Framework-I, One, Swift, SAP) ensuring accuracy and security of data and compliance with statutory requirements
  • Use electronic and manual filing systems with due regard to security and confidentiality

Skills and Experience:

  • NVQ2 or higher in Administration
  • 5 years admin experience
  • ILM2 or equivalent
  • Use of Microsoft Publisher and PowerPoint
  • Experience of processing financial claims/transactions
  • Supervisory experience
  • Experience of using consultative processes to improve procedures and services
  • Two years proven administrative experience preferably in a specialist service area.
  • Proven front line service (visitor/telephone) experience

Hours of work are 9.00am - 17.00pm, Monday - Friday, 37 Hours per week.

To apply please send your CV or email for more information.

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