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  • Sector:

    Admin & Clerical

  • Job type:


  • Salary:

    Up to £10.92 per hour

  • Job ref:


  • Published:

    9 months ago

  • Duration:

    3 Months

  • Start date:


  • Expiry date:


Our client is seeking an Administrator on an initial 3-month contract with the possibility of an extension.

Working Hours and Pay Rate:

Monday - Friday, 09:00 - 17:00. At a pay rate of £10.92 Per Hour PAYE

Job Purpose:

Enable the directorate to deliver integrated, customer-focused services which improve outcomes by working co-operatively, as part of a team to provide efficient and effective secretarial and administrative support to staff based in specialist directorate teams who may not work from one office

Main Duties and Responsibilities:

  • Act as the first point of contact for the service, including enquiries which may be emotive, distressing and complex in nature; assessing the nature and urgency of the call and responding or referring to senior officers (e.g. Duty Officers, managers) as appropriate
  • Process and respond promptly to incoming communications (post, telephone, fax, email, face to face), accurate message taking, copying and distributing information as necessary
  • Look up information to answer complex queries, including requests for statistical information from internal and external customers. This could involve using the internet/intranet as well as internal systems.
  • Produce a range of documents including letters/emails and presentations to a good standard by the required deadline
  • Collect, process and input data into the County Council's information management systems and databases (e.g. Framework-I, One, Swift, SAP) ensuring accuracy and security of data and compliance with statutory requirements
  • Use electronic and manual filing systems with due regard to security and confidentiality
  • Maintain diaries, appointment systems, scheduling and arranging meetings including managing bring forward systems on a daily basis

Skills and Experience:

  • Two years proven administrative experience preferably in a specialist service area.
  • Proven front line service (visitor/telephone) experience
  • Proven ability to work effectively to deadlines
  • Experience and regular use of Microsoft Office applications and the Internet including Word, Excel, Outlook and PowerPoint, to at least an Intermediate level
  • Experience in handling data and statistics
  • Experience of inputting and retrieving data from ICT based record systems
  • Information research, retrieval and collation using internet/web-based systems
  • NVQ2 or higher in Administration
  • ILM2 or equivalent
  • Use of Microsoft Publisher and PowerPoint
  • Experience of processing financial claims/transactions
  • Supervisory experience
  • Experience of using consultative processes to improve procedures and services

121 Jobs is acting as an Employment Business in relation to this vacancy.